Privacy Policy
Last Updated: 02 July 2026
Company: Techdynamo Technology Private Limited
Registered Address: 603, Bansal Arcade, Ward No. 27, PP Compound, Hindpiri, Hindpiri, Ranchi, Jharkhand, India, 834001
Email: techdynamotechnologypvtltd2@gmail.com
Welcome to Techdynamo (“we”, “us”, “our”, “Company”, “Techdynamo Technology Private Limited”), accessible via www.techdynamo.in (collectively, the “Platform”). We are engaged in the business of selling products and/or services listed on the Platform to our customers in India.
This Privacy Policy describes how we collect, use, store, process, and share your personal information when you visit, browse, or make a purchase on our Platform, in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023 (to the extent applicable).
By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.
1. Information We Collect
1.1 Information You Provide to Us
- Name, email address, mobile number, and date of birth
- Billing and shipping address(es)
- Password and account credentials
- Payment information (card details are processed by RBI-authorized payment gateway partners; we do not store full card numbers or CVV)
- Size, fit, and style preferences
- Correspondence with our customer support team, including chat, email, and call recordings
- Reviews, ratings, photos, or comments you post on the Platform
1.2 Information Collected Automatically
- IP address, device ID, browser type, and operating system
- Location information (if location services are enabled)
- Pages viewed, products browsed, items added to cart or wishlist
- Cookies, web beacons, and similar tracking technologies (see Section 5)
- App usage data, including crash logs and diagnostics
1.3 Information from Third Parties
- Login information if you sign in via Google, Facebook, or other social platforms
- Delivery status updates from our logistics and courier partners
- Fraud and risk information from our payment gateway partners
2. How We Use Your Information
We use the information collected for purposes including:
- Processing and fulfilling your orders, including delivery, returns, and exchanges
- Creating and managing your account
- Personalizing your shopping experience, including product recommendations and size suggestions
- Sending order confirmations, shipping updates, and transactional communications
- Sending promotional offers, newsletters, and marketing communications (with an option to opt out)
- Improving our Platform, products, and services through analytics
- Detecting and preventing fraud, unauthorized transactions, and other illegal activities
- Complying with applicable laws, regulations, and legal processes
- Responding to customer service requests and resolving complaints
3. Sharing of Information
We do not sell your personal information. We may share your information with:
- Logistics and courier partners – to deliver your orders
- Payment gateway providers and banks – to process payments and refunds
- Marketing and analytics partners – to understand usage patterns and improve services (in aggregated or pseudonymized form where possible)
- Cloud hosting and IT service providers – for storage and platform operations
- Group companies and affiliates – for internal business purposes
- Government authorities or law enforcement – where required by law, court order, or to protect our legal rights
- Business transferees – in the event of a merger, acquisition, or sale of assets
All third parties are contractually bound to maintain the confidentiality and security of your information.
4. Data Storage and Security
- We implement reasonable security practices, including encryption (SSL/TLS), firewalls, and access controls, as mandated under the IT Act, 2000 and applicable rules.
- Your data is primarily stored on servers located in India; where processed outside India, we ensure equivalent levels of protection.
- Despite our efforts, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
- Payment card data is handled by PCI-DSS compliant payment partners and is not stored on our servers.
5. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:
- Remember your login and preferences
- Analyze site traffic and usage patterns
- Show you relevant advertisements on our Platform and third-party websites (retargeting)
You can control or disable cookies through your browser settings; however, this may affect certain features of the Platform.
6. Your Rights and Choices
You may:
- Access and update your personal information through your account settings
- Opt out of marketing emails/SMS by using the “unsubscribe” link or contacting customer support
- Request deletion of your account and associated data, subject to legal retention requirements (e.g., transaction records for tax purposes)
- Withdraw consent for optional data processing, without affecting the lawfulness of processing prior to withdrawal
- Lodge a complaint with our Grievance Officer (see Section 10) or the relevant Data Protection Board, where applicable
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal, accounting, or reporting obligations, and resolve disputes. Account information may be retained even after account closure to the extent required by law.
8. Children’s Privacy
Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information.
9. Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies before sharing any information.
10. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer are provided below:
Designation: Grievance Officer
Email: techdynamotechnologypvtltd2@gmail.com
Address: 603, Bansal Arcade, Ward No. 27, PP Compound, Hindpiri, Ranchi, Jharkhand, India, 834001
Time: Monday–Friday (9:00 AM to 6:00 PM), excluding public holidays
The Grievance Officer shall acknowledge complaints within 48 hours and resolve them within one month from the date of receipt, as mandated by applicable law.
11. Customer Support
For order-related or general queries:
Email: techdynamotechnologypvtltd2@gmail.com
Phone: +91 82710 34729
Hours: 10:00 AM – 6:00 PM, Monday to Saturday (excluding public holidays)
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the Platform after changes constitutes acceptance of the revised policy.
13. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts at Ranchi, Jharkhand.
By using Techdynamo, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
